Business Retention Survey

The Business Retention Survey has been conducted approximately every two years since 1998 to identify and manage economic development issues and to assist the City in formulating pro-business policies. By better understanding issues that are important to business owners and operators, St. Charles can maintain its reputation as a good place to do business. The survey seeks to understand two things: the opinions of local business owners and operators about their experiences while doing business in the City; and upcoming plans for facilities, whether to expand, re-locate, or to remain at the current location.

The survey was conducted in January 2009, as a reflection of the 2008 business year. For the first time, this survey was distributed via e-mail to local businesses. The response rate was 26%, the highest response rate for the survey since 2000. In 2006, a 20% response rate was achieved, compared to 20% in 2004, 24% in 2002, and 41% in 2000.

Results Summary


St. Charles as a place to do business:

1998
2000
2002
2004
2006
2008
Excellent
26.8%
36.6%
42.7%
28.4%
32.3%
27.9%
Good
53.6%
50.9%
50.0%
60.0%
47.6%
43.3%
Fair
14.3%
8.0%
4.9%
8.4%
11.1%
13.9%
Poor
3.6%
1.8%
0.0%
0.0%
2.8%
3.4%
Very Poor
1.8%
0.0%
0.0%
1.1%
2.1%
1.0%
No Response
0.0%
2.7%
2.4%
2.1%
4.2%
10.6%

The responsiveness of St. Charles city employees:

Rating criteria remained the same from 2000 to 2002, making the 2002 survey results comparable to the 2000 survey results. Rating criteria and percentages for each are shown as follows:

1998
 
2000
2002
2004
2006
2008
Completely Responsive
16.1%
 
Very Responsive
19.6%
28.0%
11.6%
20.8%
25.0%
Very Responsive
33.9%
 
Responsive
33.0%
39.0%
49.5%
33.7%
20.2%
Adequately Responsive
26.8%
 
Average
23.2%
14.6%
10.5%
18.8%
18.8%
Not Very Responsive
8.9%
 
Unresponsive
2.7%
0.0%
1.1%
2.4%
3.4%
Unresponsive
1.8%
 
Very Unresponsive
0.9%
0.0%
2.1%
2.1%
1.4%
Don't Know
8.9%
 
Not Sure/No Opinion
18.8%
18.3%
21.1%
17.4%
20.2%
No Response
3.6%
 
No Response
1.8%
0.0%
4.2%
4.9%
11.1%

In What Ways Has Being Located in St. Charles Been Beneficial to your Business?

Business Retention Survey results