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Pace On Demand

A Message from Pace General Manager & Chief Operating Officer Melinda Metzger Regarding COVID-19

March 16, 2019

The safety of our passengers and employees is Pace's top priority and we are working diligently to help prevent the spread of COVID-19 (coronavirus). We are working closely with local, state and federal agencies to monitor the situation and respond in accordance with CDC guidance. Communications are a critical part of our response plans. To that end, we are reaching out to municipalities and stakeholders to update them on Pace’s efforts to limit exposure of employees and passengers to COVID-19.

We are making every decision with the well-being of our passengers, our employees, and our communities in mind. As a standard practice, Pace cleans and sanitizes buses daily. We’ve added an extra disinfecting step to our already stringent nightly cleaning regimen. We have also provided our front-line employees with hand sanitizer and sanitizing wipes for use in the field when soap and water are not available.

We have posted CDC recommendations to limit the spread of the virus online, on our vehicles and on our phone messaging systems.  We are using all of our communications platforms to connect with our riders and make sure they are up-to-date on our efforts to limit the spread of this virus. Passengers and stakeholders are encouraged to sign up for Pace email alerts here. You can follow us on social media or visit for the most up-to-date information.

To limit the exposure of Pace employees to the virus, administrative staff will postpone or cancel all attendance at in-person events and meetings unless it is deemed business-critical by Pace’s Executive Director. Use of technology, like teleconferencing and videoconferencing, is encouraged. We will continue to implement every measure recommended by health officials to prevent the spread of this virus.

Please do not hesitate to contact me if you have any questions or concerns.

Thank you for your continued support during this critical time.

Pace On Demand (formerly known as Call-n-Ride) offers reservation-based, shared-ride service in 11 designated service areas throughout the suburban region. Book online or call to reserve your trip at least one hour in advance, and pay with Ventra or cash when boarding. On Demand is open to the general public, so anyone can book a trip and ride the service, as long as the trip starts and ends within one of the On Demand zones. For more information, including rates, schedules, or to reserve a ride, visit or call 630.379.2452.

Pace Rt. 801–Elgin to Geneva

Provides weekday and Saturday service between Elgin and Geneva, serving the Elgin Transportation Center, Elgin Metra Station, South Elgin, Geneva Metra Station, Kane County Judicial Center and businesses on Randall Road between IL 38 and Hopps Road. Connects with Route 802 for service to Aurora as well as the Pace On Demand service for St Charles. Pay with Ventra or cash when boarding.  For more information, including rates and schedules visit

Train Service

The Metra Union Pacific West Line stops at the Geneva station, 328 Crescent Place. For more information, including schedules are fares, visit

Reduced Fare Programs for Seniors, Low-Income, or Disabled Riders

Ride in Kane

Ride in Kane provides door-to-door paratransit services to more than 10,000 senior, disabled, and low-income riders throughout Kane County each month. Riders must be registered. Residents living within St. Charles city limits can register at the Municipal Building, 2 E. Main Street. For more information, including eligibility, rates, or to schedule a ride, visit or call 888.480.8549. 

RTA Free or Reduced Fare Programs

The RTA, CTA, Metra, and Pace offer reduced and free fare programs for eligible seniors, low-income riders, persons with disabilities, Medicare card holders, and military personnel. For more information, including eligibility requirements and how to apply, visit or call 312.913.3110.

updated Jul 28, 2020