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Emergency Response

Recovering from a disaster can span a wide range of responses, needs and time, depending on the individual that's been impacted. Here are some resources to assist you in your recovery.

Please use your local emergency management agency for additional unmet needs.

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What to do until help arrives





After a disaster



Structure Fire at 4058 E. Main Street

At 3:50 am on Tuesday, October 27, 2020, the St. Charles Fire Department was dispatched to Silverado at 4058 E. Main St. for a report of a fire in a resident’s room. Firefighters were on the scene by 3:55 a.m. and found there had been fire and smoke in a wall heater. At the time of arrival, no fire was evident due to a Silverado staff member discharging a dry chemical, ABC type extinguisher into the area of the wall heater. The smoke was contained to the resident’s room and hallway. The resident of the affected room was evacuated by Silverado staff.

St. Charles Firefighters Honored

by American Red Cross of Chicago & Northern Illinois

Lt. David Chmelar and Firefighter/Paramedic Chad Tinsley of the St. Charles Fire Department have been honored as 2020 Everyday Extraordinary Firefighter Heroes by the American Red Cross of Chicago & Northern Illinois. Each year, the organization honors individuals for acts of bravery, dedication, and service to the community.

Social Worker Supports Our Police & Fire Departments

When police officers or firefighters respond to a call and arrive at the scene, they often find that the situation requires additional professional assistance. Sometimes it’s clear that crisis intervention services for traumatized victims, mental illness, or other issues are desperately needed. That’s when the expertise of Sandra Rincon, the St. Charles Police Social Worker comes in.

Be Sure to Enroll in the CodeRED Emergency Notification System

Kane County offers the CodeRED® Emergency Telephone Notification System. The system allows County officials to telephone targeted areas or the entire County if an emergency requires immediate action such as a boil water order, missing child alert or evacuation notice. CodeRED® is capable of dialing 50,000 phone numbers per hour and delivers a recorded message.

updated Aug 04, 2020