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Coronavirus Updates and Information Resources



Governor Announces Actions to Combat Resurgence of COVID-19; Redraws New Health Regions

Illinois Moved into Phase 4 of the Restore Illinois Plan on June 26, 2020. Access the guidelines here

Phase 4 means Indoor Dining & In-person Public Meetings Resume in St. Charles

Outdoor Dining Reopened in St. Charles as part of Phase 3 of the Restore Illinois Plan. Click here for details.   

On May 5, 2020, Gov. Pritzker outlined the State of Illinois plan to reopen. Read it here.

What are the Symptoms of Coronavirus (COVID-19)?

What to Do if You are Not Feeling Well

Testing Sites

How to Protect Yourself and Prevent the Spread of COVID-19

Kane County COVID-19 Statistics

Kane County Seeks Donations of Personal Protection Equipment (PPE)

    How Does this Apply to St. Charles?

    • All residents should follow the guidelines in the  Governor’s Restore Illinos Plan.
    • Residents should continue to practice 6 ft. social distancing, wear a mask in public, and wash hands frequently to help slow virus transmission. More information about preventing the spread of COVID-19 and the symptoms to watch for is at
    • Do not hoard groceries and supplies.
    • The City of St. Charles will continue to provide essential services related to public health, safety and welfare.
    • Inform 911 dispatchers of all symptoms you are having so first responders are prepared when arriving on scene.

    Information Resources

    State of IIlinois  

    •  provides updates, orders, FAQs, and more information for residents and businesses.
    • Restore Illinois Plan
    • Send questions, comments, recommendations regarding the state’s response to the COVID-19 outbreak to the Governor's Office at
    • For health-related questions about COVID-19, call the Illinois Department of Public Health (IDPH) coronavirus Hotline 1.800.889.3931 or email
    •  Register and receive current information COVID-19 and updates from IDPH by texting COVID to 312-500-3836.
    • To make PPE donations, email IDPH at

    Public Health & Safety Agencies

    Visit these agencies' websites for information about coronavirus prevention, symptoms, outbreak trends, and the federal response.

    Help for Residents

    To help residents struggling to pay their utility bill:

    • The City is not assessing late fees at this time
    • We have temporarily suspended disconnecting utility service
    • We allow residents additional time to pay their bills once this crisis has stabilized.
    • We encourages residents to contact our Utility Billing office (630.377.4426 or to set up partial payments

    Other agencies also may be able to provide energy payment assistance:

    • Salvation Army: 630.377.2769
    • LIHEAP Energy Assistance Program: 847.697.4400
    • Kane County 211:  888.865.9903
    • Kane County Treasurer Waives Late Fees

    The Kane County Treasurer has waived late penalty fees for first installment of property tax payments made on or before July 1, 2020. More at

    Food Delivery for Seniors

    • Meals on Wheels (Senior Services Associates) at 630.879.4035
    • Local Salvation Army Drive Up Food Pantry 630.377.2769
    • Northern Illinois Foodbank 630.443.6916

    Other Community Organizations

    The City encourages residents to seek information from the school districtpark district, and other community agencies regarding their policies during this time.

    Help for Small Businesses

    The City works closely with the St. Charles Chamber of Commerce and St. Charles Business Alliance, which have shared information and resources for small businesses to their constituents. We also have information on our Think St. Charles Economic Development site.

    Restaurants & Bars

    In accordance with Governor Pritzker's mandate, all restaurants and bars are closed for onsite consumption through May 30. Here are options for take out and delivery at local restaurants:

    Messages from Mayor Raymond P. Rogina

    Mayor Rogina has provided regular updates on the coronavirus situation as it relates to St. Charles. Read and watch them here.

    created Mar 03, 2020 updated Jul 31, 2020