Throughout the pandemic, the City has implemented measures to help residents and businesses struggling to pay their utility bills. The City halted utility disconnections, late fees, and security deposits, and instated a payment plan program to help customers get their utility bills up-to-date.
Now, the City Council has authorized $330,000 in utility rebates for residents and businesses. This translates to a $20 rebate for all accounts with an "active" or "final" status, as of July 6, 2021. The rebate will appear as an "adjustment'' on utility bills mailed on July 10, July 20, July 25, and August 5, 2021.
The measure was unanimously approved at the June 21, 2021 Government Operations Committee meeting, and is expected to be approved at the July 6, 2021 City Council Meeting.
For customers who would like to donate their rebate to help someone who is having trouble paying their utility bill, they can donate the $20 rebate to the City's Neighbors in Need program. 100% of donations to this program go directly to helping struggling St. Charles residents pay their utility bill. If you're interested, contact Utility Billing at 630.377.4426 or firstname.lastname@example.org and request that your rebate be donated to this program.