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New Utility Billing System Launched

Feb. 13, 2024

The City has successfully transitioned to a new utility billing software as of February 13, 2024.

What You Need to Know

  • The St. Charles utility payment system is now SilverBlaze.
  • All accounts have been assigned new account numbers.
  • Customers currently paying online through Paymentus can create a new profile in SilverBlaze and set up payment methods.
  • A “Quick Pay” option that doesn’t require creating a profile and password also is available.
  • Customers who pay their utility bill through a bank or other outside payment system will need to update the payment information with the new utility account number.
  • Self-service credit/debit card payments can be made in person at the Utility Billing counter, and includes a $3.95 convenience fee.
  • Phone payments are available using our Automated Phone Service. Call 833.425.1113 toll free 24/7.
  • Paper bills have a new look and added utility information.
  • Everyone will receive a paper bill for the first billing cycle due to all accounts being assigned new account numbers.

Click here for more information about the new system or contact our Utility Billing Office at 630.377.4426

updated Feb 19, 2024