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Water

Avoid Frozen Pipes

To avoid frozen water pipes, allow heated air to circulate around pipes and meters. Latch basement windows and vents to prevent drafts on pipes. When remodeling, do not locate water pipes against exterior concrete walls. If pipes have been frozen in the past, insulate problem areas, and leave cabinet doors open. If you have any questions, please contact the Public Works Department at 630.377.4405.

Winterize Your Water Service

Public Works frequently receives inquiries from residents on how to “winterize” a water service. You may need to winterize your home’s water service if your home will be vacant due to an extended vacation, home renovations that require having the water shut off, the sale of your home or moving from your home, etc.

To avoid frozen water pipes:

Did You See Your Annual Water Quality Report?

The City of St. Charles is committed to providing a continuous supply of safe, reliable and economical water to its customers. Every year the City of St. Charles Water Division distributes a report that summarizes the quality of the City’s drinking water. We are pleased to report again this year that your tap water met all Environmental Protection Agency (EPA) drinking water health standards.

Hydrant Flushing Facts & Frequently Asked Questions

Why does the City perform hydrant flushing?

Hydrant flushing is the quick release of water from fire hydrants. It’s a controlled procedure that is vital to the general maintenance of the City’s water distribution system. It ensures adequate water flow is available to fire fighters, residents and businesses. It also helps maintain the City’s water clarity and quality by clearing iron and mineral deposits from the water mains (distribution pipes).

What are the effects of hydrant flushing?

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