Frequently Asked Questions: Environmental Services Division
Please report only hydrants within the City limits.
Please report low pressure only for locations within the City limits.
Please indicate the address or location. Call 443-3681 in an emergency for immediately assistance!
Please indicate the address or general location.
You can report an obstruction in a waterway within City limits by calling (630)377-4405 during regular business hours, 8:00 a.m. to 4:30 p.m. or by submitting a Customer Service Request form.
You may notice rusty-colored water when a water main breaks or other work has been done in the area. If so, simply turn on the cold water tap until the water runs clear.
Remember rust-colored water is safe, but it may stain laundry. If this happens, keep clothes wet and treat them with stain remover.
The City offers a stain removal product at no cost to residents at the following locations: