The City has a standing practice to facilitate completing sidewalks where an existing gap exists. The practice is a 50/50 cost-sharing program for residents who would like a sidewalk where one does not currently exist to fill a gap in a sidewalk corridor (for example a limited section of sidewalk to complete the sidewalk in a city block).
Frequently Asked Questions: Public Works
Digital copies of the preliminary Flood Insurance Rate maps (FIRMs) and Flood Insurance Study (FIS) report materials are on FEMA’s website at https://hazards.fema.gov/femaportal/prelimdownload/searchResult.action. Select State of Illinois and Kane County on the drop-down menus. If you don’t have access to the internet, please contact the St. Charles Public Works Department at 630-377-4486 to set up an appointment to view a hard copy.
To report a maintenance issue with property (buildings or public areas) maintained by the city, please create a Support Request. In your request, describe the location of the property and include as much information as possible about the problem/issue.
Check the Brush Collection Program page for the complete schedule.
Please note that brush collection may be different on private streets and is not offered by the City to residents outside the City limits.
Residents over 65 years of age or those with a permanent disability who reside within the City limits may register with the City to participate in the program; call Utility Billing at 630-377-4426 to register.
Once registered, residents may call 1-866-727-6842 to schedule a ride. This system CANNOT be used to schedule pickups.
Information regarding snow removal on the streets or sidewalks in the City of St. Charles is provided on the Snow Removal page of the City website. You can also contact the Public Works Field Office at (630) 377-4405 to report any issue or concern you may have.
Or, submit a Customer Service Request. Please indicate address and/or street(s) that are of concern.
The Preliminary FIRM and FIS report include proposed flood hazard information for certain locations in the City of St. Charles. This may include additions to or modifications of Special Flood Hazard Areas, the areas that would be inundated by the base (1-percent-annual-chance) flood; base flood elevations or depths; zone designations or regulatory floodways.