You are here

Frequently Asked Questions: Public Works

How Do I Know If My Property Is Included In the Proposed Map Revisions?

Digital copies of the preliminary Flood Insurance Rate maps (FIRMs) and Flood Insurance Study (FIS) report materials are on FEMA’s website at https://hazards.fema.gov/femaportal/prelimdownload/searchResult.action. Select State of Illinois and Kane County on the drop-down menus. If you don’t have access to the internet, please contact the St. Charles Public Works Department at 630-377-4486 to set up an appointment to view a hard copy.

Report issue with snow removal on street and/or sidewalk.

Information regarding snow removal on the streets or sidewalks in the City of St. Charles is provided on the Snow Removal page of the City website. You can also contact the Public Works Field Office at (630) 377-4405 to report any issue or concern you may have.

Or, submit a Customer Service Request. Please indicate address and/or street(s) that are of concern.

What Will the Map Updates Include?

The Preliminary FIRM and FIS report include proposed flood hazard information for certain locations in the City of St. Charles. This may include additions to or modifications of Special Flood Hazard Areas, the areas that would be inundated by the base (1-percent-annual-chance) flood; base flood elevations or depths; zone designations or regulatory floodways.