If you are a St. Charles Electric Utility customer, be sure to register your phone number with the automated telephone notification system.
Based on caller I.D. technology, the system links your phone number to your account. When you call to report an outage, the system automatically identifies your location and relays the outage information, reducing crew response times. You also can opt for a call back to confirm power restoration.
You can register up to two phone numbers. To register, call the Utility Billing office at 630.377.4426. Or, if you pay online, enter an outage reporting phone number in your Paymentus profile. To set up an online payment profile, visit https://www.stcharlesil.gov/utility-billing.