City utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline at 866.444.0016. If you register your phone number, it is linked to your utility account so the outage location is automatically identified and reported when you call. You also have the option to receive updates about the outage. To register up to three phone numbers, call the Utility Billing office at 630.377.4426 or visit www.stcharlesil.gov/utility-billing.
Please call the outage number 866.444.0016 instead of contacting City Hall or Public Works to report an outage. Our employees cannot transfer your call to the outage hotline.