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St. Charles Connect: A Convenient Way to Get in Touch with the City

St. Charles Connect is an easy, convenient way to get in touch with us to let us know if you have an issue we can resolve, such as a downed tree or pot hole, or to ask us questions. 

Don’t Use to It Report an Emergency
St. Charles Connect is not for reporting an emergency. For urgent situations, call 911. 

It also should not be used to report any time-sensitive issues. It is only staffed during regular business hours.

And it’s not a replacement for the power outage reporting system; for that dial 866.444.0016. For more information, contact Penny Lancor at

updated Oct 27, 2020

See also