The City of St Charles is pleased to offer automatic bill payment to our customers as a payment option with no fees.
There are two methods for enrolling your utility account in our automatic payment program. The first option requires you to complete the online request form below. Within two business days AFTER submitting the request form, you will receive an email confirming that the automatic payment has been set up.
Or, you may download the enrollment form in PDF format, print and drop it off or mail it to the City of St Charles Utility Billing Office, 2 E. Main Street, St Charles Il, 60174. Once the form is received and information processed, you will receive an email from the City of St Charles confirming your request. Do not email this form.
You will continue to receive a monthly bill via mail or email letting you know the amount to be deducted on your due date. If the due date is a weekend or holiday the withdrawal will take place the next business day.
If, for any reason, the City receives notification of an invalid automatic withdrawal, the unsuccessful transaction it will be treated the same as a check returned unpaid by the bank and additional fees will assessed.
630 377 4426