* Available to residential customers only *
The City of St. Charles is pleased to offer Automatic Bill Payment to our utility customers. No more writing checks! No more mailing payments!
If you choose to enroll for automatic payment, you will continue to receive a monthly utility bill. The bill will provide the amount that will automatically be withdrawn. The automatic withdrawal will occur on the due date shown on your bill.
If you have any questions about the amount of your utility bill, contact the City of St. Charles Utility Billing and Collection office at least five (5) business days before the scheduled date of withdrawal. The amount that appears on the bill will be withdrawn from your bank account on the scheduled day unless you receive notification of a correction.
Your bank will continue to send you a monthly statement that will show the automatic withdrawal that paid your City utility bill. If, for any reason, the City receives notification of an invalid automatic withdrawal, it will be treated the same as a check returned unpaid by a bank. A disconnect notice will be issued, and the amount of the invalid withdrawal plus a Return Check fee will need to be paid by cash or money order.
If you wish to have your utility bills paid automatically, please complete the online form below or download the form here in PDF format, print and mail it to the City of St. Charles Utility Billing office, 2 E. Main Street, St. Charles, IL 60174. Please include a preprinted voided check with the enrollment form.
Please note: If you receive any notification of a merger involving your bank, notify the City of the bank’s new routing number so we can update your files and keep the system working efficiently.
If you have any questions or concerns, please call 630/377-4426 or email firstname.lastname@example.org between 8 a.m. and 4:30 p.m. Mondays through Fridays.
Enrollment Form for Automatic Utility Bill Payment
This form is available in both online form (below) or as a printable form (64K) in the PDF format.