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Resident Survey Results

2016 Resident Survey Shows How Citizens Feel About City Services--And it's Good News!

In October, 2016, 1500 surveys were distributed to a statistical sample of St. Charles residents to gather their perspectives on the overall quality of life in St. Charles. The survey has been administered since 1996, with the last survey being conducted in 2013.

Key Findings

Business Retention Survey

The Business Retention Survey has been conducted approximately every two years since 1998 to identify and manage economic development issues and to assist the City in formulating pro-business policies. By better understanding issues that are important to business owners and operators, St. Charles can maintain its reputation as a good place to do business.


Resident Survey

Since 1996, the City has conducted a citywide survey of residents. The services residents expect from their government, like police and fire protection, road maintenance and water, are important for a healthy community but expensive to provide. Because there are many needs and a limited amount of money to meet those needs, the City asks residents to help set its budgetary priorities.