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Utility Billing Division

The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.

Popular FAQs

Where are the City's Drop Box locations?
Is there a Penalty for Late Payment of my Utility Bill?
How Can I Request a History of Prior Year Utility Bill?
Whom do I contact if I have a question about my utility bill?
How can I pay my City utility bill?
What information do I need to set up my online profile with Paymentus?
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If you have been financially impacted by the coronavirus (COVID-19) and are struggling to pay your utility bill, please click here for information that could assist you.


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Have the 16-digit account number at the top of your bill ready (where's my account number?)

Pay your utility bill online safely and securely.

New customer? Learn about setting up online access to your bill.

When paying online, you leave the City of St. Charles website and are redirected to the Paymentus website and are subject to Paymentus terms, policies, and availability.

If the Paymentus service is unavailable or you cannot complete your online payment through the Paymentus service, you are still responsible for timely payment of your City utility bill.

Key Documents

General contact info

2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov 

Contacts

Division of

Finance

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