Utility Billing Division
The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.
Have the 16-digit account number at the top of your bill ready (where's my account number?)
New customer? Learn about setting up online access to your bill.
When paying online, you leave the City of St. Charles website and are redirected to the Paymentus website and are subject to Paymentus terms, policies, and availability.
If the Paymentus service is unavailable or you cannot complete your online payment through the Paymentus service, you are still responsible for timely payment of your City utility bill.