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What information do I need to set up my online profile?

To create an online profile, you will need the following information:

  • City of St. Charles utility account number (Ex: 00123456-00)
  • Email address
  • Name (as it appears on the bill)

You can obtain your account number from a copy of your bill or by calling the Utility Billing office during business hours at (630)377-4426.


Bill example

updated Feb 13, 2024