There are no fees for regular payments. However these charges will be applied for:
No, once you have authorized a payment and received confirmation, you will need to contact your financial institution to cancel the payment. This may be subject to additional fees.
If you have scheduled a payment for a future date, you can make changes and/or cancel up to one (1) business day prior to the scheduled date.
Yes, however your account is subject to a 10% penalty on the current balance due.
Payments made prior to noon Central time on a business day will be credited the same business day.
No, you can make a one-time payment through Paymentus without an online profile. You will need your 16-digit utility account number located at the top of your bill.
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
Yes, the Paymentus payment site requires third-party cookies be enabled for their site. When cookies are disabled you are unable to make payments or access bill information online, and you will see a message that you must have third-party cookies enabled in your web browser.
See the Paymentus Privacy Policy for more information about their use of third-party cookies.
There are many ways to pay your utility bill.
If you have an online profile with Paymentus, you can choose to get your bills by:
Viewing your bills online or receiving email notifications is a free service. However, ANY payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL 60174) by January 30, for the previous year's Utility Bill history.
You can view your utility usage when you log in to your online profile with Paymentus and view a copy of the paper bill.
