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How can I pay my City utility bill?

There are many ways to pay your utility bill. Setting up an online profile with Paymentus gives you access to the most payment options, your usage and online payment history, and will allow you to receive email notifications. However, you don’t need an online profile to pay your bill.

*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

  • You may pay in-person at the Utility Billing Office, with Visa, MasterCard, Discover, debit cards, cash, check, or money order.
  • You may pay by mail via check.
    City of St. Charles Utility Billing Office
    2 E. Main Street
    St. Charles, IL 60174
  • The City offers four convenient locations for you to drop off your electric, water or sewer bill payments. Please note all cash payments are to be made inside the Municipal Building in the Utility Billing Office.

For all utility bill payments, late payment penalties apply. 

Please contact an account representative at (630) 377-4426, Monday through Friday 8 a.m. to 4:30 p.m. with any questions.

updated Nov 03, 2022

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