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Ways to Pay

Payment options for your City of St. Charles Utility Bill

How can I pay my City utility bill?

There are many ways to pay your utility bill. Setting up an online profile with Paymentus gives you access to the most payment options, your usage and online payment history, and will allow you to receive email notifications. However, you don’t need an online profile to pay your bill.

*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

  • You may pay in-person at the Utility Billing Office, with Visa, MasterCard, Discover, debit cards, cash, check, or money order.
  • You may pay by mail via check.
    City of St. Charles Utility Billing Office
    2 E. Main Street
    St. Charles, IL 60174
  • The City offers four convenient locations for you to drop off your electric, water or sewer bill payments. Please note all cash payments are to be made inside the Municipal Building in the Utility Billing Office.

For all utility bill payments, late payment penalties apply. 

Please contact an account representative at (630) 377-4426, Monday through Friday 8 a.m. to 4:30 p.m. with any questions.

How do I pay by phone?

Call the 24-hour toll-free number (844) 443-9794.

You can hear your utility balance and due date as well as pay your utility bill using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).  *Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

You will need your 16 digit account number located at the top of your bill.

What forms of payment are accepted for utility bills?

Pay online or through the automated phone service with Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).  *Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

If you are paying in-person at the Utility Billing Office, you also can pay with Visa, MasterCard, Discover, debit cards, cash, check, or money order.

Late payment, returned check, and insufficient funds charges do apply.

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