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Ways to Pay

Payment options for your City of St. Charles Utility Bill

How can I pay my City utility bill?

There are many ways to pay your utility bill.

    • Online: Setting up an online account gives you access to the most payment options.
    • Pay by Phone: Call the 24-hour toll-free number: (833) 425-1113.
      • You will need your utility account number located on your utility bill.
      • *Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
    • Auto Pay: The City offers automatic payments with a savings or checking account (no transaction fees apply with City Auto Pay).
    • In-Person: You may pay in-person during business hours at the Utility Billing office with cash, check, or money order.
    • Mail: You may mail payments via check to our lockbox (please include the bill stub with your payment):


PO BOX 6021

CAROL STREAM IL 60197-6021

    • Drop Box: The City offers four convenient locations for you to drop off your electric, water or sewer bill payments. For your security, all cash payments should be made inside the Municipal Building in the Utility Billing office.

Utility bill payments received after the due date will incur a penalty. Please contact us at (630)377-4426, Monday through Friday 8 a.m. to 4:30 p.m. with any questions.

How do I pay by phone?

Call the 24-hour toll-free number (833) 425-1113.

You can hear your utility balance and due date as well as pay your utility bill using Visa, MasterCard, Discover, or eCheck.  *Please note* ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction. There is a payment limit of $5,000 per transaction.

What forms of payment are accepted for utility bills?

Pay online or through the automated phone service with Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).  *Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

If you are paying in-person at the Utility Billing Office, you also can pay with Visa, MasterCard, Discover, debit cards, cash, check, or money order.

Late payment, returned check, and insufficient funds charges do apply.

Where are the City's Drop Box locations?

City utility payment drop boxes can be found at:

  1. East side - 2700 block of East Main St., in the Foxfield Commons Shopping Center (near Super Cuts)
  2. Downtown - City Hall/Municipal Building (2 E. Main St.) - Drop box located in the door at the southeast side of the Municipal Building
  3. Downtown - City Hall/Municipal Building - north Municipal parking lot - next to the USPS mailbox
  4. West side - 1515 W. Main Street - in the St. Charles Police Station parking lot

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