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How do I set up automatic payments?

The City of St. Charles offers two different options for automatic payment:

  1. Auto Pay - Checking or Savings Account: To pay your utility bill through ACH without a fee, please complete the online enrollment form. Within five business days AFTER submitting the request form, you will receive an email confirming that the automatic payment has been set up. You will continue to receive a monthly bill via mail or email letting you know the amount to be deducted on your due date. If the due date is a weekend or holiday the withdrawal will take place the next business day. If, for any reason, the City receives notification of an invalid automatic withdrawal, the unsuccessful transaction it will be treated the same as a check returned unpaid by the bank and additional fees will assessed.
  2. Auto Pay – Debit/Credit Card, eCheck, etc.: To pay your utility bill using a Visa, MasterCard, Discover, or eCheck, you must first create an online utility account. You can then enroll your utility account in Auto Pay under the “Bills & Payment” tab. *Please note* ALL payments made using our payment processor will be charged a $3.95 fee per transaction.



updated Feb 13, 2024