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Utility bill payment questions

Are there any payment fees for utility bill payments?

There are no fees for regular payments. However these charges will be applied for:

  • Late payment:    10%
  • Payment returned for any reason: $20
  • ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee

Can I cancel or make any changes to my payment?

No, once you have authorized a payment and received confirmation, you will need to contact your financial institution to cancel the payment. This may be subject to additional fees.

If you have scheduled a payment for a future date, you can make changes and/or cancel up to one (1) business day prior to the scheduled date.

Is there a Penalty for Late Payment of my Utility Bill?

There is a 10% late fee on current charges for bills not paid by the due date.  We will remove one late fee per year. 

Please contact Utility Billing at 630-377-4426 for removal of a fee.

Please note, if the Paymentus service is unavailable or you cannot complete your online payment through the Paymentus service, you are still responsible for timely payment of your City utility bill.