Utility bill payment questions
ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction.
Other fees that could be assessed include:
No, once you have authorized a payment and received confirmation, you will need to contact your financial institution to cancel the payment. This may be subject to additional fees.
Yes, however your account is subject to a 10% penalty on the current balance due.
Payments made prior to noon Central time on a business day will be credited the same business day.
The payment will appear as "CITY OF ST.CHARLES 630-377-4426 IL" on your bank or credit card statement.
Account balances are updated once per day. Payments made before noon will be reflected on your online account site within 24 hours. Payments made after noon will be reflected within 48 hours.
Customers can pay up to $5,000 per transaction using the online customer portal.
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
Please note, if the online customer portal is unavailable or you cannot complete your online payment, you are still responsible for timely payment of your City utility bill.
Payments made prior to noon Central time on a business day will be credited that same business day. Payments made after noon Central time will be credited the next business day.
Yes. Online payments will receive a "Payment Confirmation" email and IVR (phone payments) will receive a verbal confirmation number once the payment has been accepted.
