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Utility bill payment questions

Are there any payment fees for utility bill payments?

ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction.

Other fees that could be assessed include:

    • Late payments: 10% of the current balance due
    • Payment returned for any reason: $20

Is there a Penalty for Late Payment of my Utility Bill?

There is a 10% late fee on current charges for bills not paid by the due date.  We will remove one late fee per year. 

Please contact Utility Billing at 630-377-4426 for removal of a fee.

Please note, if the online customer portal is unavailable or you cannot complete your online payment, you are still responsible for timely payment of your City utility bill.