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What forms of payment are accepted for utility bills?

Pay online with Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).

If you are paying in-person at the Utility Billing Office, you also can pay with Visa, MasterCard, Discover, debit cards, cash, check, or money order.

No fees are applied for regular payments. However, late payment, returned check, and insufficient funds charges do apply.

Neighbors in Need

Neighbors in Need helps financially struggling St. Charles residents pay their City utility bills. If you would like to donate, write an amount on the payment stub of your utility bill and add it to the amount of your payment. Online payers can drop off a check or mail it to: Neighbors in Need, City of St. Charles, 2 E. Main St., St. Charles, IL 60174. 100% of donations go directly to helping St. Charles residents. Contact Utility Billing at 630.377.4426 or for more information.