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City Utility Bill Payment Basics

Do I have to create an online utility account to pay my City utility bill online?

No, you can make a one-time payment through our online portal without creating a profile. You will need your utility account number located on your bill.
*Please note* ALL payments made using our payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction.

You may still make your payment in-person, at one of our four utility payment drop box locations, through the mail, or through other existing methods.

What are the benefits of setting up an online account?

    • An online profile gives you the most payment options and provides you with more access to your utility/account information (please note a transaction fee does apply).
          • Schedule automatic payments each month.
          • Pay with Visa, MasterCard, Discover, PayPal, Venmo, or from your checking account (eCheck).
          • Convenience of paying online from a computer or mobile device, such as a tablet or smartphone.
          • *Please note* ALL payments made using our online payment processor or IVR (interactive voice response) phone number will be charged a $3.95 fee per transaction. There is a payment limit of $5,000 per transaction.
          • Manage multiple accounts from a single log-in.
    • You can view, download, or print copies of your utility bill.
    • You can view your transaction history and utility usage history.
    • You can enroll in e-billing to receive an email notification to let you know when your bill is ready and when a payment has been received.

What information do I need to set up my online profile?

To create an online profile, you will need the following information:

  • City of St. Charles utility account number (Ex: 00123456-00)
  • Email address
  • Name (as it appears on the bill)

You can obtain your account number from a copy of your bill or by calling the Utility Billing office during business hours at (630)377-4426.


Bill example