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A New Online Portal is Coming

for City Utility Customers

The City of St. Charles is in the process of implementing a new utility billing system. The new system will have a customer portal with enhanced features that make it easy for residents to manage their utility account.

Important Items to Note about the New System

  • Accounts will be assigned new account numbers.
  • Several online payment options will continue to be available, including:
    • Pay through the new portal
    • Pay through a bank or other financial institution
    • Quick Pay without creating a profile or password
    • Auto pay options
  • In-person, drop box & phone payments will still be accepted.
  • Paper bills also will have a new look and added utility information.
  • Everyone will receive a paper bill for the first billing cycle.

More information will be shared as the launch date is finalized. Contact our Utility Billing Office with questions at 630.377.4426.

updated Aug 14, 2023