for City Utility Customers
The City of St. Charles is in the process of implementing a new utility billing system. The new system will have a customer portal with enhanced features that make it easy for residents to manage their utility account.
Important Items to Note about the New System
- Accounts will be assigned new account numbers.
- Several online payment options will continue to be available, including:
- Pay through the new portal
- Pay through a bank or other financial institution
- Quick Pay without creating a profile or password
- Auto pay options
- In-person, drop box & phone payments will still be accepted.
- Paper bills also will have a new look and added utility information.
- Everyone will receive a paper bill for the first billing cycle.
More information will be shared as the launch date is finalized. Contact our Utility Billing Office with questions at 630.377.4426.
