City Services
City of St. Charles residents may select between two program options for garbage collection. Program options include a refuse sticker program and a refuse subscription program. For more information on the program(s) offered, please read below.
Why does the City perform hydrant flushing?
Hydrant flushing is the quick release of water from fire hydrants. It’s a controlled procedure that is vital to the general maintenance of the City’s water distribution system. It ensures adequate water flow is available to fire fighters, residents and businesses. It also improves water quality by clearing iron and other mineral deposits from the water mains.
What are the effects of hydrant flushing?
City utility payment drop boxes can be found at:
The City sweeps its streets to remove sand, stone, debris, refuse, dirt, and other materials which may have accumulated on the roadway. Not only does it keep city streets clean and presentable, street sweeping also helps eliminate potential pollutants from entering the storm sewer system. Lakeshore Recycling Systems will assist with sweeping all public city streets on a regular basis according to the following schedule:
NOTE: Unless your request is to be anonymous, please provide your name and email address in the "Tell us more details" section of the request so that we can contact you in case we have questions. You can check "Keep this request private", if you wish. To be able to check the progress of your request through this system, prior to submitting your request, either log on or create an account
Tri-City Ambulance Service (TCA) is an intergovernmental agency with members consisting of the City of St. Charles, City of Geneva, City of Batavia, Geneva Township and Batavia and Countryside Fire Protection District. The Service oversees the provision of ambulance service to the region that is cost effective and mutually beneficial to the communities involved.
The Water service area, in cooperation with the Engineering Division, maintains this water hardness map to help residents determine settings for new water softeners. The hardness is based on a generalization of hardness for the wells serving the various zones indicated below. Click on the map image to download a PDF map.
Payment for utility bills can be made by automatic payment, mail, or at one of the four city drop boxes, or inside the Municipal Building at the Utility Billing Office. Drop boxes can be found at the following locations:
