Residential Refuse Collection & Disposal
These services are for residents living within the city limits of St. Charles.
City Services
City Services
Hydrant Flushing Facts & Frequently Asked Questions
Why does the City perform hydrant flushing?
Hydrant flushing is the quick release of water from fire hydrants. It’s a controlled procedure that is vital to the general maintenance of the City’s water distribution system. It ensures adequate water flow is available to fire fighters, residents and businesses. It also improves water quality by clearing iron and other mineral deposits from the water mains.
What are the effects of hydrant flushing?
Los Servicios Comunitarios
Where are the City's Drop Box locations?
City utility payment drop boxes can be found at:
Street Sweeping Schedule for 2018
The City sweeps its streets to remove sand, stone, debris, refuse, dirt, and other materials which may have accumulated on the roadway. Not only does it keep city streets clean and presentable, street sweeping also helps eliminate potential pollutants from entering the storm sewer system. Lakeshore Recycling Systems will assist with sweeping all public city streets on a regular basis according to the following schedule:
Report an Issue
Please note that issues are handled during regular business hours.
For emergencies or to file a report with the St. Charles Police Department, dial 911. Report an electric outage 24/7 to 866-444-0016
Tri-City Ambulance Service
Tri-City Ambulance Service (TCA) is an intergovernmental agency with members consisting of the City of St. Charles, City of Geneva, City of Batavia, Geneva Township and Batavia and Countryside Fire Protection District. The Service oversees the provision of ambulance service to the region that is cost effective and mutually beneficial to the communities involved.
Water Hardness Map
The Water service area, in cooperation with the Engineering Division, maintains this water hardness map to help residents determine settings for new water softeners. The hardness is based on a generalization of hardness for the wells serving the various zones indicated below. Click on the map image to download a PDF map.
Electric Reliability Report Presentation
Utility Payments and Deposits
Utility Payments & Deposit
Payment for utility bills can be made by automatic payment, mail, or at one of the four city drop boxes, or inside the Municipal Building at the Utility Billing Office. Drop boxes can be found at the following locations:
