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Be Aware of Scammers Calling Claiming to be from Microsoft

St. Charles residents recently have reported that subjects purporting to be from Microsoft have called several times over the last week, and attempted to “help fix a problem” with residents’ home computers/laptops. The callers have been both male and female, and have a strong foreign accent.

This is a common SCAM, in which offenders will gain a person’s trust.  According to Microsoft, once that happens a variety of outcomes can occur, including, but not limited to:

  • Having you install malicious software on your computer that could be used to gather personal information.
  • The scammers could take control of your computer remotely, which then would allow them to change privacy settings, leaving your computer vulnerable.
  • Scammers may ask for credit card information to bill you for phony services.
  • You could be directed to fraudulent websites that may ask for your credit card or other personal information.

Neither Microsoft, nor similar companies, makes unsolicited phone calls.

If you receive a call like this, simply hang up. If you feel you have become a victim, and may have given out personal information, like your social security number or credit card information, contact your credit card companies and/or the three credit bureaus: (TransUnion, Experian and Equifax). You may be required to make a police report, which can be done at the St. Charles Police Department.

created Oct 03, 2013 updated Jan 19, 2017