St. Charles Connect is an easy, convenient way to get in touch with us to let us know if you have an issue we can resolve, such as a downed tree or pot hole, or to ask us questions.
Don’t Use to It Report an Emergency
St. Charles Connect is not for reporting an emergency. For urgent situations, call 911.
It also should not be used to report any time-sensitive issues. It is only staffed during regular business hours.
The City has 1,500 free parking spaces in downtown St. Charles. They are all within walking distance of a wide range of shops, restaurants, and entertainment venues. Click here to see parking maps for downtown and 1st Street.
Get Insider Tips on parking spots in St. Charles.
There is a 24-hour time limit to park on any street in the City of St. Charles.
The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.
24/7 Electric Outage Hotline
Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.
Keep up with the latest news from the City of St. Charles. Read City News online.
Subscribe here and get our enews emailed right to you.
Photo credit: Daniel Ploesser
The City website contains a quick and easy way for you to find out what ward you are in and to contact your Aldermen.
How to Contact Your Aldermen
Visit the City Council - Alderman page on our website under the “Government” tab at the top of the page. Scroll down for a list of Aldermen, the Ward they represent, and their conrtact information.
What Ward Am I In?
The St. Charles Police Department would like to remind the community to be alert while driving for the safety of our children in our neighborhoods and around our schools.
