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Electric Utility Phone Scam Alert

Calls Falsely Displaying as the City of St. Charles have been Reported

The St. Charles Utility Billing office has received reports from residents of scammers posing as representatives of the City. The scam caller ID number has been falsely displaying as the City's main 630.377.4400 number.

The callers have left voicemails which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately." 

New Hotline Offers Information on Events in St. Charles

Call 630.443.3959 for Details on Events from Four Local Organizations

Residents and visitors to St. Charles have a new source for information on local events happening around the community. The City of St. Charles, Downtown St. Charles Partnership, Greater St. Charles Convention & Visitors Bureau and St. Charles Chamber of Commerce have launched a joint hotline detailing events happening in St. Charles.

Call 630.443.3959 any time to hear a recorded message about current events. The recordings are organized and updated by season. Information about Holiday Homecoming and upcoming Restaurant Week currently are featured.

MetroNet Fiber Optic Services Coming to St. Charles

MetroNet, a Midwest fiber optic service provider, delivering high-speed gigabit Internet, high-definition television and phone service recently announced expansion into St. Charles, Illinois. MetroNet serves more than 30 communities in Indiana and Illinois.

MetroNet currently is installing/constructing their fiber network. Some frequently asked questions about the network construction phase:

Does MetroNet have the proper permits for the construction they are about to perform?

City of St. Charles Offers Easy Ways to Report Electric and Streetlight Issues

The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.

24/7 Electric Outage Hotline

Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.

No Solicitors Invited? No Problem!

The Police Department has had an increase in complaints of phony handyman services soliciting home restoration projects or insect removal. Please know that both charitable and commercial solicitors must register with the City before they can go door-to-door. In addition, commercial solicitors must display a photo identification card issued by the Police Department that lists the business name, solicitor’s name and date the permit expires; complete a fingerprint background check; and register each person who will be soliciting within city limits. 

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