St. Charles Connect is an easy, convenient way to get in touch with us to let us know if you have an issue we can resolve, such as a downed tree or pot hole, or to ask us questions.
Don’t Use to It Report an Emergency
St. Charles Connect is not for reporting an emergency. For urgent situations, call 911.
It also should not be used to report any time-sensitive issues. It is only staffed during regular business hours.
The City has 1,500 free parking spaces in downtown St. Charles. They are all within walking distance of a wide range of shops, restaurants, and entertainment venues. Click here for an interactive parking map.
Get Insider Tips on parking spots in St. Charles.
There is a 24-hour time limit to park on any street in the City of St. Charles.
The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.
24/7 Electric Outage Hotline
Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.
The City website contains a quick and easy way for you to find out what ward you are in and to contact your Aldermen.
How to Contact Your Aldermen
Visit the City Council - Alderman page on our website under the “Government” tab at the top of the page. Scroll down for a list of Aldermen, the Ward they represent, and their conrtact information.
What Ward Am I In?
Have you ever wondered how your electricity reaches your home outlets? It has a long journey! The City receives its power from the Illinois Municipal Electric Agency, and transporting that power to your home is a team effort between the City and ComEd. After receiving the electricity through ComEd’s transformers and transmission lines, the electricity enters the City’s utility grid through a “step down” substation, and then on through the City’s distribution lines and transformers, before continuing to your house and powering your appliances and electronics.
The St. Charles Police Department would like to remind the community to be alert while driving for the safety of our children in our neighborhoods and around our schools.
