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Scam Alert

We have heard that residents have received Social Security scam phone calls with the caller ID displaying St. Charles Police Department. The most recent call was from someone in Highland Park. Please share this information and report any suspicious calls to the Police Department 630.377.4435.

Electric Utility Phone Scam Alert

Calls Falsely Displaying as the City of St. Charles have been Reported

The St. Charles Utility Billing office has received reports from residents of scammers posing as representatives of the City. The scam caller ID number has been falsely displaying as the City's main 630.377.4400 number.

The callers have left voicemails which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately." 

MetroNet Fiber Optic Services Coming to St. Charles

MetroNet, a Midwest fiber optic service provider, delivering high-speed gigabit Internet, high-definition television and phone service recently announced expansion into St. Charles, Illinois. MetroNet serves more than 30 communities in Indiana and Illinois.

MetroNet currently is installing/constructing their fiber network. Some frequently asked questions about the network construction phase:

Does MetroNet have the proper permits for the construction they are about to perform?

City of St. Charles Offers Easy Ways to Report Electric and Streetlight Issues

The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.

24/7 Electric Outage Hotline

Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.

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