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Paymentus Online Convenience Fee for Utility Bill Payments

Beginning May 1, 2022, the City stopped covering the Paymentus transaction fees for online utility bill payments. A convenience fee of $3.95 will be applied to all utility payments made online or over the phone through Paymentus. However, there are ways to pay your utility bill that do not incur the fee.

Fee Applied

The convenience fee will be applied to payments made online or over the phone using these methods:

City of St. Charles Recognized for Hiring Veterans

HIRE Vets Gold Medallion
U.S. Department of Labor Awards City with HIRE Vets Gold Medallion Award

For the fifth consecutive year, the U.S. Department of Labor has presented the City of St. Charles with the HIRE Vets Gold Medallion Award. The award recognizes the City for employing military veterans, and is part of the Honoring Investments in Recruiting and Employing American Military Veterans Act of 2017 (HIRE Vets Act).

99% of Residents Surveyed Say St. Charles is an Excellent or Good Place to Live

99% of residents surveyed feel St. Charles is an Excellent or Good place to live. The results of the 2020 St. Charles Resident Survey were presented at the Sept. 8, 2020 Government Operations Committee Meeting. In general, survey respondents feel St. Charles is safe, clean and well maintained. Residents also valued the services they receive for the taxes they pay.

Portions of 1st St & Walnut Ave Closed

Additional Outdoor Dining Space in Downtown St. Charles

A portion of 1st Street in downtown St. Charles closed to vehicle traffic to accommodate additional outdoor public seating. Picnic tables and chairs were placed on the closed section of 1st Street as well as on the plaza space east of 1st Street. Access to the 1st Street parking structures remains. A similar plan was put in place last year to help restaurants and bars during statewide COVID-19 mitigations.

City of St. Charles Financial Reporting Earns Award

For 36th Consecutive Year

City of St. Charles financial reporting practices have earned recognition from the Government Finance Officers Association (GFOA). For the 36th consecutive year, the City of St. Charles’ Annual Comprehensive Financial Report was awarded the Certificate of Achievement for Excellence in Financial Reporting. The award is the highest form of recognition in governmental accounting and financial reporting. It recognizes the City of St. Charles for showing a spirit of full disclosure in clearly communicating the City’s financial picture as of the end of the fiscal year.

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