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Paymentus Online Convenience Fee for Utility Bill Payments

Beginning May 1, 2022, the City stopped covering the Paymentus transaction fees for online utility bill payments. A convenience fee of $3.95 will be applied to all utility payments made online or over the phone through Paymentus. However, there are ways to pay your utility bill that do not incur the fee.

Fee Applied

The convenience fee will be applied to payments made online or over the phone using these methods:

St. Charles Police Welcome New Comfort K-9

Officer Meghan Kramer & Charlie

The St. Charles Police Department welcomes its newest member Charlie, a police comfort dog. Charlie was “sworn in” at the City Council Meeting Feb. 22, 2022. His star number is 202 and his handler is Officer Meghan Kramer.

Role of a Comfort K-9

Unlike the typical K-9 which helps police with searches, tracking, and apprehension, Charlie’s main role is to provide emotional support, especially after traumatic incidents.

Determining the Property Tax Levy

Determining the property tax levy is a multi-step process that incorporates several public meetings which allow for resident input. That process kicks off in the fall with the presentation to the City Council of a preliminary estimate of next year’s property tax levy. 

The property tax levy collected by the City helps fund 24/7 police, fire, and public works services, as well as planning, engineering, and much more. 

Steps in the City’s Levy Setting Process 

City of St. Charles Recognized for Hiring Veterans

HIRE Vets Gold Medallion
U.S. Department of Labor Awards City with HIRE Vets Gold Medallion Award

For the fourth consecutive year, the U.S. Department of Labor has presented the City of St. Charles with the HIRE Vets Gold Medallion Award. The award recognizes the City for employing military veterans, and is part of the Honoring Investments in Recruiting and Employing American Military Veterans Act of 2017 (HIRE Vets Act).

99% of Residents Surveyed Say St. Charles is an Excellent or Good Place to Live

99% of residents surveyed feel St. Charles is an Excellent or Good place to live. The results of the 2020 St. Charles Resident Survey were presented at the Sept. 8, 2020 Government Operations Committee Meeting. In general, survey respondents feel St. Charles is safe, clean and well maintained. Residents also valued the services they receive for the taxes they pay.

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