Payments made prior to noon Central time on a business day will be credited the same business day.
Call the 24-hour toll-free number (844) 443-9794.
You can hear your utility balance and due date as well as pay your utility bill using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).
You will need your 16 digit account number located at the top of your bill.
Payments made prior to noon Central time on a business day will be credited that same business day. Payments made after noon Central time will be credited the next business day.
There are no fees for regular payments. However these charges will be applied for:
- Late payment: 10%
- Returned check: $20
- Insufficient funds in your bank account: $20
If you have an online profile with Paymentus, you can choose to get your bills by:
Paperless billing allows you to receive notice of new City utility bills in an email (or coming soon, by text).
No, you can make a one-time payment through Paymentus without an online profile.
- An online profile gives you the most payment options
Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL 60174) by January 30, for the previous year's Utility Bill history.