City utility payment drop boxes can be found at:
** Coming Soon: A New Online Portal for City Utility Bills **
The City is in the process of implementing a new utility billing system. The new system will have a new customer portal with enhanced features that make it easy for residents to manage their utility account.
Important Items to Note about the New System
Utility Payments & Deposit
Payment for utility bills can be made by automatic payment, mail, or at one of the four city drop boxes, or inside the Municipal Building at the Utility Billing Office. Drop boxes can be found at the following locations:
If utility service has been discontinued and you feel this was in error, call the Utility Billing Office at 630/377-4426 between 8 a.m. and 4:30 p.m. Monday through Friday.
Get Connected/Upgrade Electric Service Connections
Use this form to apply for electric service connections for new home, commercial or industrial locations or to request upgrades or relocations of existing electric service components. Refer to documents below for residential and commercial installation standards and wiring diagrams for service.
For questions about your utility bill, usage, payment due date, readings or service, contact the City of St. Charles Utility Billing Office at 630.377.4426 or email@example.com.
Hours of operation are Monday thru Friday 8:00am to 4:30pm
Utility services provided by the City of St. Charles include electric, water, sewer, and refuse.
The City also offers a Renewable Generation Energy Purchase (RGEP) program for City electric customers.
To start, stop or transfer existing utility services, residential and business customers must call or visit the Utility Billing office at least one business day before the scheduled date and request service be transferred into their name.