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Pay Your Utility Bill

**  Coming Soon: A New Online Portal for City Utility Bills  **

The City is in the process of implementing a new utility billing system. The new system will have a new customer portal with enhanced features that make it easy for residents to manage their utility account.

Important Items to Note about the New System

Electric Utility Service Application Form

 Get Connected/Upgrade Electric Service Connections

Use this form to apply for electric service connections for new home, commercial or industrial locations or to request upgrades or relocations of existing electric service components. Refer to documents below for residential and commercial installation standards and wiring diagrams for service.

Start, Stop or Transfer Utility Services

Utility services provided by the City of St. Charles include electric, water, sewer, and refuse.

The City also offers a Renewable Generation Energy Purchase (RGEP) program for City electric customers.

To start, stop or transfer existing utility services, residential and business customers must call or visit the Utility Billing office at least one business day before the scheduled date and request service be transferred into their name.