Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL 60174) by January 30, for the previous year's Utility Bill history.
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
Please note, if the Paymentus service is unavailable or you cannot complete your online payment through the Paymentus service, you are still responsible for timely payment of your City utility bill.
City utility payment drop boxes can be found at:
Utility Payments & Deposit
Payment for utility bills can be made by automatic payment, mail, or at one of the four city drop boxes, or inside the Municipal Building at the Utility Billing Office. Drop boxes can be found at the following locations:
If utility service has been discontinued and you feel this was in error, call the Utility Billing Office at 630/377-4426 between 8 a.m. and 4:30 p.m. Monday through Friday.
Get Connected/Upgrade Electric Service Connections
Use this form to apply for electric service connections for new home, commercial or industrial locations or to request upgrades or relocations of existing electric service components. Refer to documents below for residential and commercial installation standards and wiring diagrams for service.
For questions about your utility bill, usage, payment due date, readings or service, contact the City of St. Charles Utility Billing Office at 630.377.4426 or firstname.lastname@example.org.
Hours of operation are Monday thru Friday 8:00am to 4:30pm