One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.
For security reasons, your current online profile cannot be transferred to the new system. You must set up a new online profile with Paymentus to take advantage of all of the additional benefits of the Paymentus system
As a first-time bill payer, you can set up online payments after your receive your first paper bill in the mail. Once you receive your first bill, you will be able to create your profile with Paymentus for online payment.
No. This is a free service that gives you access to the most payment options, complete online payment history, and allows you to set up email notifications.
Yes. To have access to the additional forms of automatic payments, you must create an online profile with Paymentus.
No. The City will continue to process existing Auto Pay transactions.
You can create an online profile with Paymentus if you would like to set up a new eCheck schedule or use new banking information. However, to avoid duplicate payments or payments made using old banking information, please contact the City Utility Billing office at 630.377.4426 or firstname.lastname@example.org to discontinue your existing Auto Pay schedule.
You can view your online payment history when you log into your online profile with Paymentus. Only online payments made through Paymentus are available here. Payments made through the previous online system or through other payment methods will not appear in your Paymentus history.
To set up automatic payment of your utility bill each month, you first must create an online profile with Paymentus. You can autopay on your choice of day using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).