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Utilities

I’m moving within St. Charles and I already have a Paymentus profile to pay my utility bill. Do I have to set up a new profile?

One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.

I currently pay my utility bill with Auto Pay from my checking account. I want to change the form of payment to a credit card. Do I have to set up an online profile with Paymentus to do that?

Yes. To have access to the additional forms of automatic payments, you must create an online profile with Paymentus.

I currently pay my utility bill from my checking account with Auto Pay established with the City. Do I have to set up an online profile with Paymentus to continue?

No. The City will continue to process existing Auto Pay transactions.

You can create an online profile with Paymentus if you would like to set up a new eCheck schedule or use new banking information. However, to avoid duplicate payments or payments made using old banking information, please contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to discontinue your existing Auto Pay schedule. 

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