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Utilities

I’m moving within St. Charles and I already have a Paymentus profile to pay my utility bill. Do I have to set up a new profile?

One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.

I just moved into a home in St. Charles. What do I need to create my profile with Paymentus for online bill pay?

As a first-time bill payer, you can set up online payments after your receive your first paper bill in the mail. Once you receive your first bill, you will be able to create your profile with Paymentus for online payment.

*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

I currently pay my utility bill with Auto Pay from my checking account. I want to change the form of payment to a credit card. Do I have to set up an online profile with Paymentus to do that?

Yes. To have access to the additional forms of automatic payments, you must create an online profile with Paymentus.

*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

I currently pay my utility bill from my checking account with Auto Pay established with the City. Do I have to set up an online profile with Paymentus to continue?

No. The City will continue to process existing Auto Pay transactions.

You can create an online profile with Paymentus if you would like to set up a new eCheck schedule or use new banking information. However, to avoid duplicate payments or payments made using old banking information, please contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to discontinue your existing Auto Pay schedule. 

How do I set up automatic payments?

To set up automatic payment of your utility bill each month, you first must create an online profile with Paymentus. You can autopay on your choice of day using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).

*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.

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