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City of St. Charles Offers Easy Ways to Report Electric and Streetlight Issues

The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.

24/7 Electric Outage Hotline

Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.

What Ward Am I In?

And How to Contact Your Alderman

The City website contains a quick and easy way for you to find out what ward you are in and to contact your Aldermen.

How to Contact Your Aldermen

Visit the City Council - Alderman page on our website under the “Government” tab at the top of the page. Scroll down for a list of Aldermen, the Ward they represent, and their conrtact information.

What Ward Am I In?

City of St. Charles Once Again Earns NOAA/NWS StormReady Designation

City has been certified a StormReady Community Since 2014

An Advisory Board of the National Oceanic and Atmospheric Administration & National Weather Service recently re-certified St. Charles as a StormReady Community. The designation is granted every three years to communities that have met or exceeded requirements for severe weather preparation. The City of St. Charles has been a certified StormReady Community since 2014. 

Getting Power to Your Home is a Team Effort

Report an Electric Outage 24/7 to 866-444-0016

Have you ever wondered how your electricity reaches your home outlets? It has a long journey! The City receives its power from the Illinois Municipal Electric Agency, and transporting that power to your home is a team effort between the City and ComEd. After receiving the electricity through ComEd’s transformers and transmission lines, the electricity enters the City’s utility grid through a “step down” substation, and then on through the City’s distribution lines and transformers, before continuing to your house and powering your appliances and electronics.

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