How do I pay by phone?
Call the 24-hour toll-free number (833) 425-1113.
Call the 24-hour toll-free number (833) 425-1113.
The City of St. Charles offers two different options for automatic payment:
The payment will appear as "CITY OF ST.CHARLES 630-377-4426 IL" on your bank or credit card statement.
Account balances are updated once per day. Payments made before noon will be reflected on your online account site within 24 hours.
No. The City will continue to process existing Auto Pay transactions that were set up using our “in-house” auto pay option.
Yes. To have access to the additional forms of automatic payments, you must create an online profile.
As a first-time bill payer, you can create an online utility account after you receive your first paper bill in the mail.
Customers can pay up to $5,000 per transaction using the online customer portal.
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
Please note, if the online customer portal is unavailable or you cannot complete your online payment, you are still responsible for timely payment of your City utility bill.