How do I pay by phone?
Call the 24-hour toll-free number (833) 425-1113.
Frequently Asked Questions: Utility Billing Division
How do I set up automatic payments?
The City of St. Charles offers two different options for automatic payment:
How does the charge appear on my statement?
The payment will appear as "CITY OF ST.CHARLES 630-377-4426 IL" on your bank or credit card statement.
How often is my utility account balance updated online?
Account balances are updated once per day. Payments made before noon will be reflected on your online account site within 24 hours.
I currently pay my utility bill from my checking account with Auto Pay established with the City. Do I have to set up an online utility account to continue?
No. The City will continue to process existing Auto Pay transactions that were set up using our “in-house” auto pay option.
I currently pay my utility bill with Auto Pay from my checking account. I want to change the form of payment to a credit card. Do I have to set up an online profile to do that?
Yes. To have access to the additional forms of automatic payments, you must create an online profile.
I just moved into a home in St. Charles. What do I need to create a profile for online bill pay?
As a first-time bill payer, you can create an online utility account after you receive your first paper bill in the mail.
Is there a limit to how much I can pay per transaction?
Customers can pay up to $5,000 per transaction using the online customer portal.
Is there a Penalty for Late Payment of my Utility Bill?
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
Please note, if the online customer portal is unavailable or you cannot complete your online payment, you are still responsible for timely payment of your City utility bill.
