You can view your online payment history when you log into your online profile with Paymentus. Only online payments made through Paymentus are available here. Payments made through the previous online system or through other payment methods will not appear in your Paymentus history.
Call the 24-hour toll-free number (844) 443-9794.
You can hear your utility balance and due date as well as pay your utility bill using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck). *Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
You will need your 16 digit account number located at the top of your bill.
To set up automatic payment of your utility bill each month, you first must create an online profile with Paymentus. You can autopay on your choice of day using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
The payment will appear as "CITY OF ST.CHARLES 630-377-4426 IL" on your bank or credit card statement.
Account balances are updated once per day. Payments made before noon will be reflected on the Paymentus site within 24 hours. Payments made after noon will be reflected within 48 hours.
For security reasons, your current online profile cannot be transferred to the new system. You must set up a new online profile with Paymentus to take advantage of all of the additional benefits of the Paymentus system
No. The City will continue to process existing Auto Pay transactions.
You can create an online profile with Paymentus if you would like to set up a new eCheck schedule or use new banking information. However, to avoid duplicate payments or payments made using old banking information, please contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to discontinue your existing Auto Pay schedule.
Yes. To have access to the additional forms of automatic payments, you must create an online profile with Paymentus.
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
As a first-time bill payer, you can set up online payments after your receive your first paper bill in the mail. Once you receive your first bill, you will be able to create your profile with Paymentus for online payment.
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
No. This service gives you access to the most payment options, complete online payment history, and allows you to set up email notifications.
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
