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Utilities & Payments - Frequently Asked Questions

Customer Service

Whom do I contact if I have a question about my utility bill?

For questions about your utility bill, usage, payment due date, readings or service, contact the City of St. Charles Utility Billing Office at 630.377.4426 or

Hours of operation are Monday thru Friday 8:00am to 4:30pm

updated Feb 23, 2018