Utilities & Payments - Frequently Asked Questions
Customer Service
Whom do I contact if I have a question about my utility bill?
For questions about your utility bill, usage, payment due date, readings or service, contact the City of St. Charles Utility Billing Office at 630.377.4426 or utilitybilling@stcharlesil.gov.
Hours of operation are Monday thru Friday 8:00am to 4:30pm
Whom do I contact if I have a question about the Paymentus Customer Portal, the One Time Payment page, or an issue with the payment transaction?
Contact Paymentus Customer Care at customercare@paymentus.com or via Phone Support at 1-800-420-1663.
Utility Billing Division
2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov
Division of:
