Utilities & Payments - Frequently Asked Questions
Utility Bills
How can I receive my utility bills?
If you have an online profile with Paymentus, you can choose to get your bills by:
- Paper
- Email (pdf) (COMING SOON)
- Text (COMING SOON)
Viewing your bills online or receiving email notifications is a free service. However, ANY payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
If you have already opted for paperless billing, you will continue to be paperless. However, if you want to receive notification directly from Paymentus when new bills are ready, you will want to create an online profile with Paymentus.
How can I review my utility usage?
You can view your utility usage when you log in to your online profile with Paymentus and view a copy of the paper bill.
What is paperless billing?
Paperless billing allows you to receive notice of new City utility bills in an email (or coming soon, by text). You can choose paperless billing when you set up an online profile with Paymentus. Please add BillPay@Paymentus.com to your contact list to be sure you receive emailed bills.
Utility Billing Division
2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov
Division of:
