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Utilities & Payments - Frequently Asked Questions

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Auto Pay for Utility Bills

How do I set up automatic payments?

To set up automatic payment of your utility bill each month, you first must create an online profile with Paymentus. You can autopay on your choice of day using Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck).

I currently pay my utility bill from my checking account with Auto Pay established with the City. Do I have to set up an online profile with Paymentus to continue?

No. The City will continue to process existing Auto Pay transactions.

You can create an online profile with Paymentus if you would like to set up a new eCheck schedule or use new banking information. However, to avoid duplicate payments or payments made using old banking information, please contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to discontinue your existing Auto Pay schedule. 

I currently pay my utility bill with Auto Pay from my checking account. I want to change the form of payment to a credit card. Do I have to set up an online profile with Paymentus to do that?

Yes. To have access to the additional forms of automatic payments, you must create an online profile with Paymentus. Please note your city established Auto Pay payment schedule will continue as a default payment method only if there is a balance due on your account on your due date. To avoid using this default Auto Pay, either

  1. Pay your account balance through Paymentus (or other means such as in person or through mail) prior to your due date, or
  2. Contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to cancel your existing Auto Pay schedule prior to your due date. 
updated Feb 23, 2018