The Den

A section of 1st St from IL Rt. 64/Main St. to the entrance of the five-story parking is closed to vehicle traffic to accommodate public outdoor dining space.

Paying your utility bill just got easier. You now can use PayPal, Venmo, and Amazon Pay to pay your utility bill. These new payment methods join Visa, MasterCard, Discover, and e-checks, so you can pay your way. To learn more, visit https://www.stcharlesil.gov/utility-billing or call the Utility Billing office at 630.377.4426.

Make sure you contact the Utility Billing office at 630.377.4426 to start or stop your utility service. We require one business day's notice to set up service or schedule final readings. We do not take daily readings so we are unable to back-date bills. Also, we will only work with the account holder regarding utility service. Office hours are 8 a.m. to 4:30 p.m., Monday through Friday.

Remember to Call 811 before you dig or visit bit.ly/E-request. More information is at https://call811.com/Start-Here.

Anytime you turn on a faucet in your home, run the dishwasher or flush a toilet, that water runs out of your sanitary sewer line and into the City sewer.  If your sanitary sewer line gets clogged, all of your drains and toilets will get backed up, too.  Avoid unpleasant and potentially expensive plumbing problems by preventing clogs in your sewer line.

Avoid costly Bathroom Clogs

Thank you to all who took the 1st Street Plaza Expansion Survey, which was conducted to gauge opinions about expanding the plaza on the east into the grassy area at the southeast corner of Main & 1st streets. The response was overwhelming! 988 residents, business owners, and visitors completed the survey. We have reviewed the responses and read through 1,000+ written comments and are happy to share the results.

Did you see this beautiful view of Main Street during a weather segment on WGN-TV? Recently WGN-TV installed a WeatherBug camera to capture images and time lapse video of St. Charles as we weather the seasons. Thanks Mike Janssen! Check it out at https://www.weatherbug.com/weather-camera/

Thank You for Your Feedback!

We asked and you answered—in droves. 988 residents, business owners, and visitors took our 1st Street Plaza Expansion Survey. We wanted to hear what you thought about the project which will expand the 1st Street Plaza on the east into the grassy area at the southeast corner of Main & 1st streets.

During the past year, Tri-City Ambulance has identified an increase in the number of 911 calls requesting medical assistance for a person experiencing a mental health/behavioral health emergency. Frequently the patient is not the one who has requested assistance. So when the ambulance, fire, and police arrive on the scene, the patient may not be accepting of assistance. In addition, Tri-City Ambulance is only able to transport patients to the emergency department, which is not always the correct treatment for the patient.

The St. Charles Police School Resource Officers interact with students in many ways. They make sure the schools are safe learning environments and also serve as a resource for classroom instruction in:

• Law-related education
• Violence diffusion
• Safety programs
• Drug prevention
• Crime prevention

In addition, they help students foster positive relationships with law enforcement.